Terms & Conditions

1. Who we are and these terms

Event Pitch is a trading name of TA & RWP ENTERPRISES LIMITED, company number 17307285, registered in England and Wales. Our registered office is Epic Centre, Whiterock Business Park, Waddeton Close, Paignton, Devon, United Kingdom, TQ4 7RZ.

These terms govern use of the Event Pitch website, accounts, event listings, applications, payments and related services. They form a contract between us and each user who creates an account or uses the platform.

2. Business users only

The platform is intended for people acting for a trade, business, craft, profession, charity or event organisation, and not as consumers. You must be at least 18, have authority to bind the business or organisation you represent, and give complete and accurate information.

3. Accounts and security

You are responsible for your account, keeping sign-in details secure, promptly updating your information, and activity carried out through your account. Tell us immediately if you suspect unauthorised access. We may require identity, authority, insurance, food-hygiene or other compliance evidence.

4. Our role

Event Pitch provides a marketplace and administration service connecting independent event organisers and traders. Except for collecting and administering platform payments as described below, we do not organise events, supply pitches, employ users, act as either party’s agent, or become a party to the event contract.

We do not guarantee an event, organiser, trader, listing, pitch, footfall, sales, application outcome, licence, permit, insurance or compliance status. Users must carry out their own checks.

5. Listings, applications and contract formation

Organisers must make listings accurate, lawful and not misleading, state material pitch requirements and charges, and keep availability and event information current. A trader application is an offer to trade on the organiser’s stated terms. No event contract is formed merely by submitting an application.

The event contract is formed directly between the organiser and trader when the organiser unconditionally accepts an application, or when stated conditions are accepted and any required payment is completed. The organiser’s event-specific terms form part of that contract. If they conflict with these platform terms, these platform terms govern use of Event Pitch and the organiser’s terms govern the event contract.

6. Trader obligations

Traders must provide accurate application and business information, hold all licences, permissions, insurance and registrations required for their activity, comply with food safety, product safety, employment, tax, trading standards and event rules, attend and trade as agreed, and promptly tell the organiser about material changes.

7. Organiser obligations

Organisers must have authority to run and list the event, provide the pitch and services described, make fair and timely application decisions, communicate material changes, comply with applicable safety, licensing, accessibility and consumer laws, and use trader information only to administer the event or as otherwise lawfully permitted.

8. Prices, fees and tax

Event Pitch charges organisers a platform commission of 2% of the pitch transaction amount plus the payment-processing amount shown before checkout. The application fee collected through Stripe contains both amounts and is deducted before the organiser payout. Any VAT treatment will be shown where applicable.

Organisers set pitch prices and are responsible for their own taxes, invoices and records except where Event Pitch expressly issues a payment record on their behalf. Traders must check the total shown at checkout before paying.

9. Payments and Stripe Connect

Payments are processed using Stripe and Stripe Connect. For platform checkout, Event Pitch creates a destination charge, collects the trader payment, deducts the disclosed application fee and transfers the balance to the organiser’s connected Stripe account. Event Pitch is the merchant of record for that platform payment flow; the organiser remains the supplier of the event pitch and party responsible for delivering it.

Stripe’s terms also apply. Payment may be refused, delayed, reversed or subject to verification. Organisers must maintain an eligible connected account and authorise deductions, reversals and other adjustments needed to administer payments, refunds, disputes and chargebacks.

10. Cancellations, refunds and chargebacks

The organiser’s cancellation and refund terms govern the event contract, subject to applicable law. The organiser is responsible for deciding and funding trader refunds. Event Pitch may process an authorised refund through Stripe and reverse the corresponding transfer.

Unless we state otherwise or law requires, the application fee already collected—including platform commission and payment-processing allowance—is not returned to the organiser when a trader is refunded. Organisers are responsible for negative balances, chargebacks, dispute fees and sums Stripe or Event Pitch recovers in connection with their event.

11. User content and documents

You retain ownership of content you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, adapt, display and share it only as reasonably necessary to operate, secure and promote the platform and relevant listings. You confirm that you have the rights and permissions needed to provide it and that it is accurate and lawful.

12. Acceptable use

You must not use the platform unlawfully or fraudulently; impersonate others; post harmful, discriminatory, defamatory, infringing or misleading material; scrape or harvest data; bypass security or access controls; introduce malicious code; interfere with the service; manipulate reviews or applications; or use another user’s data outside the purpose for which it was provided.

13. Intellectual property

Event Pitch, its branding, software and platform materials are owned by us or our licensors. We grant you a limited, revocable, non-transferable right to use the service for its intended business purpose. No other rights are transferred.

14. Moderation, suspension and termination

We may investigate, remove content, restrict features, suspend or terminate access where reasonably necessary to address a breach, fraud, non-payment, safety or legal risk, protect users or the platform, or comply with law. Where practicable, we will explain the reason and allow a reasonable opportunity to respond.

You may stop using the platform and ask us to close your account. Rights and obligations intended to survive—including payment, liability, intellectual-property, evidence and dispute provisions—continue after termination.

15. Availability and changes

We aim to keep Event Pitch available but do not promise uninterrupted or error-free service. We may maintain, secure, change or withdraw features. Neither party is liable for delay caused by events beyond its reasonable control, provided it takes reasonable steps to reduce the effect.

16. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, or any liability that cannot lawfully be excluded.

Subject to that, we are not liable for loss of profit, revenue, business, anticipated savings, data, goodwill, reputation, opportunity, or any indirect or consequential loss; for an organiser’s or trader’s acts or omissions; or for an event’s cancellation, safety, attendance or commercial result.

Subject to the above, our total aggregate liability arising in any 12-month period is limited to the greater of £100 and the platform commission paid or payable to us by the affected user in that period. This allocation reflects the platform fees and does not limit sums we must pass through or refund under an agreed payment transaction.

Each user will indemnify us against third-party claims, losses and reasonable costs caused by that user’s unlawful content, breach of these terms, or failure to meet its tax, licensing, safety, insurance or event-contract obligations, except to the extent caused by our breach or negligence. We will take reasonable steps to mitigate loss and allow the user reasonable involvement in defending a covered claim.

17. Privacy and confidentiality

Our Privacy Policy explains how we handle personal data. Each organiser is independently responsible for its own lawful use of trader data after receiving it. Users must protect confidential and personal information obtained through Event Pitch and use it only for the relevant transaction or another lawful, disclosed purpose.

18. Complaints and disputes

Raise event-performance or refund complaints with the organiser first and platform complaints with us at the contact details below. We may facilitate communication but are not required to decide disputes under the event contract. Nothing prevents either party seeking urgent relief or using a court.

19. Changes to these terms

We may update these terms for legal, security, operational or commercial reasons. We will give reasonable notice of material changes where practicable. A change does not retrospectively alter an event contract or acceptance evidence already recorded. We may require fresh acceptance before continued use.

20. General and governing law

You may not transfer your rights without our written consent. We may transfer ours as part of a restructuring or sale if this does not reduce your rights. Delay in enforcing a right is not a waiver. If a provision is invalid, the remainder continues. These terms and referenced documents are the entire agreement about the platform and do not give rights to third parties.

English law governs these terms and the courts of England and Wales have exclusive jurisdiction, except where applicable law requires otherwise.

21. Contact

Contact Event Pitch at hello@eventpitch.co.uk or write to TA & RWP ENTERPRISES LIMITED at the registered office above.